Shipping policy

Last updated: 30/03/2025

At Ultra Medical Equipment, we aim to get your order to you as quickly and safely as possible. Please read our shipping policy below before placing your order.

Shipping Timeframes

  • Orders under 20kg are dispatched within 2–3 working days.

 

  • Orders over 20kg are dispatched within up to 10 working days, depending on size, packaging, and courier availability.

Delivery Locations

  • We ship worldwide on all item sizes.

 

  • Delivery times will vary depending on your location and the courier service used.

 

  • International orders may be subject to customs delays, duties, or taxes in your country — these are the buyer’s responsibility.

Shipping Costs

  • Shipping costs are calculated at checkout based on the item size, weight, and delivery address.

 

  • If you are placing a bulk or oversized order, feel free to contact us for a custom quote.

Tracking

  • All orders are shipped with a tracked service.

 

  • Tracking information will be provided by email once your order has been dispatched.

Delivery Issues

If your item hasn’t arrived or arrives damaged:

 

  • For damaged deliveries, keep all packaging and take clear photos for evidence.