Shipping and Delivery Policy

Last updated: August 2026

Summary

We are an online supplier and ship worldwide from our UK warehouse. Every order, whatever its size, is packaged to a high standard to make sure it arrives undamaged. We do not offer collection; all orders are delivered.

1. Parcel items (under 20kg)

  • Packed securely and shipped as parcels.
  • Dispatched within 2-3 working days of your order leaving our location.
  • UK mainland: delivered by UPS, fully tracked.
  • International: delivered by UPS or FedEx, fully tracked.

2. Large and heavy equipment (over 30kg)

  • Packed into a crate and, for UK deliveries, most commonly shipped on a pallet.
  • Please allow up to 5 working days for crating and dispatch from our location.
  • UK mainland: palletised freight, delivered by appointment - the carrier will contact you to agree a delivery date. Tell us in advance if you need a tail-lift vehicle or have restricted access.
  • International: shipped via FedEx Freight, crated to export standard.

3. Packing standards

Everything we send is packaged to a high standard to ensure it is not damaged in transit. Fragile instruments get additional internal protection; heavy equipment is secured inside its crate against movement and impact. We do not cut corners on packing.

4. International orders - please note

  • Customs duties, import taxes and local fees are the buyer's responsibility and are not included in our prices or shipping charges.
  • It is the buyer's responsibility to confirm the equipment may lawfully be imported and used in their country, including any local regulatory or registration requirements for medical devices.
  • International transit times vary by destination; tracking is provided on dispatch.

5. Shipping costs

Parcel shipping is charged at checkout. Crated and palletised freight is quoted individually based on the item and destination. Where a listing states that delivery is arranged after purchase, we will contact you within one working day to organise it.

6. Tracking and insurance

All shipments are tracked end to end, and freight shipments of high-value equipment are covered in transit. You will receive tracking details when your order is dispatched.

7. On delivery

Please inspect your delivery before signing where possible, and report any transit damage within 48 hours of delivery to info@ultramedicalequipment.com with photographs of the packaging and item. This allows us to raise the matter with the carrier and put things right quickly - see our Returns Policy.