Frequently Asked Questions

Add items to your basket and check out. You will receive an order confirmation straight away and a dispatch email with tracking once your order ships. For anything you cannot find, use the contact page and we will try to source it.

We accept major debit and credit cards through our secure checkout. For larger or trade orders we can arrange payment by bank transfer against a pro-forma invoice — contact us for a quotation.

Yes. We regularly supply healthcare providers, engineers and resellers. Contact us with the items and quantities you need and we will prepare a written quotation with payment instructions.

Orders placed before 12 noon Monday to Friday ship the same working day where possible. You will receive tracking details by email as soon as your order is dispatched.

Yes — we ship worldwide on fully tracked services with UPS and FedEx. International buyers are responsible for any import duties or taxes charged in the destination country. Contact us for a shipping quote on large or heavy items.

Large items are professionally crated and shipped by freight or pallet service. Crating and freight details are arranged per order — contact us before or after ordering to discuss delivery requirements.

Every listing states the condition honestly — what has been tested and works, what is untested, what is included and any cosmetic wear. The photographs show the exact unit you will receive, not stock images.

Items are inspected and functionality-checked where possible before listing. Where full clinical testing is not possible, the listing says so clearly and the item is priced accordingly.

Pre-owned medical devices may require inspection, servicing or commissioning by a qualified biomedical engineer before clinical use, in line with the manufacturer's requirements and local regulations. Unless stated otherwise, items are sold for spares, repair, training or professional refurbishment.

Consumer orders can be returned within 30 days of delivery for a refund under our change-of-mind policy. Items must be returned in the condition received. See our Returns Policy page for full details including trade orders.

Contact us within 48 hours of delivery with photographs and we will put it right — replacement, repair or refund. Every item is photographed before dispatch so issues are straightforward to resolve.

Yes. We work with biomedical engineers, equipment dealers, exporters and healthcare providers. Contact us with your requirements for bulk pricing.

Usually, yes. Through our supplier network we can source specific models on request — from single units to volume orders. Tell us what you are looking for and we will come back with options and pricing.