Refund policy

We want you to be satisfied with your purchase. Please read our returns and refund policy carefully before placing an order.

Change of Mind Returns

We accept returns within 30 days of the delivery date if you no longer wish to keep the item. The following conditions apply:

The item must be unused, unopened, and not tampered with

You must notify us before returning the item

You are responsible for returning the item to us at your own cost

Once we receive and inspect the item and confirm it meets the above conditions, we will issue a refund to your original payment method

Please note: If the returned item is found to have been used, damaged, or altered in any way, we reserve the right to refuse the refund.

Faulty or Damaged Items

If your item arrives faulty or not as described, you have 30 days from the delivery date to report the issue.

If the fault is confirmed, we will provide you with a return address

Once the item is returned and inspected, and the fault is verified on our side, you will be issued an automatic full refund, including original delivery charges

Return Address & Processing

Return instructions and our return address will be provided once you contact us about your return.

Refunds are typically processed within 3–5 business days after we receive and inspect the item. Refunds are issued to your original payment method.

Important Notes

We are not responsible for items lost or damaged during return shipping — please use a tracked service

If a returned item is found to be in working condition with no fault, only the item cost will be refunded (excluding shipping), and return postage will not be reimbursed

This policy does not affect your statutory rights under UK consumer law